FAQ

FREQUENTLY ASKED QUESTIONS

I've made a mistake, can I change or cancel my order?
If you've accidentally placed an order or made a mistake while ordering, please contact us and we will try to assist you.

Can I cancel an order after I've paid?
You sure can. Please contact us right away so that we can stop processing your order before it is dispatched out.

If your order has already been dispatched out you may need to wait for it to arrive and then get in touch so that we can process it as a return. In this case, the shipping fee is not refundable.

Back Orders
Backorder items are only applicable to Special Imported items. These items are placed on backorder once payment is received, you ordered will then be placed with the supplier. Lead time on backorders is 14 – 21 working days for us to receive the item from the supplier and process, the item will then be ready to be shipped to you.

I’m in Cape Town, can I collect my order?
Yes by all means, for the safety of the business and the customer we are by appointment only. Upon checkout select collection and an appointment will be scheduled for you to collect your item. We are open Monday to Friday 09:00 to 17:00.

Do you accept payment on a collection?
Yes, if the collection is selected and the appointment has been scheduled, payment on collection is accepted.

Do you accept payment on delivery?
Unfortunately, we don’t.

How will I know if my order has been dispatched?
We will send you the shipping confirmation with the tracking details as soon as your order has been dispatched.

How do I track my order?
The shipping confirmation email will contain the tracking number and the link to the courier's tracking site.

I am uncomfortable ordering online, can you help put me at ease?
Absolutely! Pop us a mail and we'll try to address your concerns. 

I've made a payment but my order doesn’t seem to be complete?
From time to time there is a bit of a delay between the Bank and the payment provider, so should you encounter such an issue please don't be alarmed. For us to investigate please send us the bank-generated proof of payment so we can contact the payment provider on your behalf. Once it has been resolved you will receive the order confirmation.