FAQ's
FREQUENTLY ASKED QUESTIONS
Special Import
A special import is a device ordered on order only, specially ordered for the client, according to the order placed and specifications listed in the description of the device ordered
Back Orders
Back order items are only applicable to Special Imported items. These items are placed on back order once payment is received, your order will then be placed with the supplier. Lead time on back orders is 14 – 21 working days for us to receive the item from the supplier and process, the item will then be ready to be shipped to you.
What Versions are the devices?
Please note our devices are imported, therefore the imported items may be Global or CN rom or CN rom flashed Global rom or CN rom with PLAYSTORE ONLY - PLAYSTORE PRE-INSTALLED
It is the consumers responsibility to ensure they understand that they are purchasing an imported device.
Do devices have Google Play Store?
Certain versions have pre-installed Google services, if not pre-installed it can easily be installed freely without rooting. Exception on certain Huawei devices - please check before ordering if it is required
Can devices be flashed Global rom?
Based on experience, they can be flashed Global rom when it is available
Can devices be updated OTA?
Yes, when available
Do devices have multi-language?
Yes
I've made a mistake, can I change or cancel my order?
If you've accidentally placed an order or made a mistake while ordering, please contact us and we will try to assist you.
I’m in Cape Town, can I collect my order?
Yes by all means, for the safety of the business and the customer we are by appointment only. Upon checkout select collection and an appointment will be scheduled for you to collect your item. We are open Monday to Friday 09:00 to 17:00.
Do you accept payment on a collection?
Only for items in stock - not imported devices which are on order only. If the collection is selected and the appointment has been scheduled, payment on collection is accepted.
Do you accept payment on delivery?
Unfortunately, we don’t.
How will I know if my order has been dispatched?
We will send you the shipping confirmation with the tracking details as soon as your order has been dispatched.
How do I track my order?
The shipping confirmation email will contain the tracking number and the link to the courier's tracking site.
I am uncomfortable ordering online, can you help put me at ease?
Absolutely! Pop us a mail and we'll try to address your concerns.
I've made a payment but my order doesn’t seem to be complete?
From time to time there is a bit of a delay between the Bank and the payment provider, so should you encounter such an issue please don't be alarmed. For us to investigate please send us the bank-generated proof of payment so we can contact the payment provider on your behalf. Once it has been resolved you will receive the order confirmation.
Wrongly Delivered Items - Please contact us immediately if we’ve made a mistake and delivered the wrong item to you. We will dispatch the correct item as soon as possible and collect the incorrect item from you.
Damaged Items - If an item arrives damaged please contact us immediately. Please retain all the packaging and if possible take photographs of the items and packaging.
We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.