Delivery and Returns

Delivery:

We offer secure delivery through Courier Guy

Secure shipping to Major Cities and Outlaying Areas

We offer Overnight shipping however; delivery could take 2-7 working days depending of delivery address

Costs:

Major Cities R150.00

Outlaying Areas R250.00

 

Returns: 

Return / Refund / Exchange

Tech Warehouse offers a 7 day out of box warranty and after-sales customer support

To qualify for a refund or exchange the product must be:

Completely unused and in "as new" condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).

It should be returned with the original box, packing and accessories.

A refund or exchange (minus your original shipping charges) can only be given after we have received the item back and inspected it.

A re-stocking fee of up to 30% will be liable at your account.

Please contact us on info@techwarehouse.co.za should you wish to return any items. Items returned without prior authorization are liable for a restocking fee and shipping charges. When items are authorized for return please include a copy of your invoice and package it securely so that it does not suffer any damage during transit.

Wrongly Delivered Items - Please contact us immediately if we’ve made a mistake and delivered the wrong item to you. We will despatch the correct item as soon as possible and collect the incorrect item from you.

Damaged Items - If an item arrives damaged please contact us immediately. Please retain all the packaging and if possible take photographs of the items and packaging. We will arrange a replacement for you as soon as possible.

Incorrectly Ordered Items - Where the item you receive is not the same as you expected it to be but is the item you checked out with, we can arrange a return. This is provided the item is undamaged and is still in all its original packaging. Under such circumstances, the cost of shipping the items and a re-stocking fee of up to 30% will liable to your account.

If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals, or bundled items may be missing, we reserve the right to refuse a refund on the item or deduct up to 50% of the original selling price from the refund amount.

We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.